Safe Play at m99myr
At m99myr, we believe gambling should be an enjoyable pastime, not a source of stress or financial harm. This page outlines the tools, resources, and commitments we have in place to help every player in Malaysia maintain a healthy relationship with gambling.
Request a temporary cool-off or a permanent self-exclusion from the Platform at any time. Once activated, exclusions are enforced immediately across all m99myr services.
Set daily, weekly, or monthly deposit caps on your account. Limit reductions take effect immediately; requests to raise limits are subject to a mandatory 24-hour waiting period.
Use our session time reminders to track how long you've been playing. Optional session limits can be set through your account settings to help you stay on schedule.
Age verification is mandatory for all m99myr accounts. Players must be at least 21 years of age. Underage accounts are closed immediately with all balances voided.
Set a cap on how much you are willing to lose within a defined period. Once your loss limit is reached, wagering is paused until the limit period resets or is adjusted downward.
Our customer support team is available around the clock to assist with any responsible gambling concern — from setting limits to processing self-exclusion requests promptly.
Responsible gambling means engaging with casino games, sports betting, and other wagering activities in a way that is informed, intentional, and within your personal means. For most players across Kuala Lumpur, Petaling Jaya, Penang, and beyond, an occasional bet on EPL fixtures or a Liga Super Malaysia match is nothing more than entertainment — and that is exactly what it should be.
The problem arises when gambling shifts from leisure to compulsion. Problem gambling can affect anyone regardless of income, age, or background. At m99myr, we take this seriously. We have designed our platform with built-in safeguards, and we actively encourage players to use them. If gambling is no longer fun, it is time to step back.
A responsible player gambles with money they can afford to lose, sets limits before they start, takes regular breaks, and treats gambling as one leisure activity among many — never as a way to recover losses or solve financial problems.
Golden Rule: Never gamble money that is set aside for rent, food, utilities, or other essential expenses. Gambling is entertainment — treat it like a cinema ticket or a meal out, not a financial strategy.
Healthy gambling habits look like this:
Warning signs that may indicate a problem:
Every m99myr account comes with a suite of responsible gambling tools built directly into the platform. You do not need to call anyone or wait for approval — most tools can be activated instantly from your account settings.
Set the maximum amount you can deposit per day, week, or month in MYR. For example, cap your deposits at RM200 per week. Reductions are instant; increases require a 24-hour cooling period to protect you from impulsive decisions.
Define the maximum amount you are willing to lose within a set period. Once reached, your account is paused from all wagering until the period resets. This prevents spiralling losses during a bad run.
Take a break from gambling for a defined period — 24 hours, 72 hours, one week, or up to six weeks. During a cool-off, your account is restricted from deposits and wagering. The period cannot be shortened once set.
Request a permanent or long-term self-exclusion from the Platform. Self-exclusion is irreversible for a minimum of 6 months. To activate, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request".
Example — Weekly Deposit Limit
Example — Monthly Loss Limit
Example — Session Time Reminder
Ask yourself the following questions honestly. If you answer "yes" to two or more, it may be worth speaking to a professional or taking a break from gambling.
Have you ever gambled with money that was intended for essential expenses like rent, food, or bills?
Have you tried to cut back on gambling but found yourself unable to do so?
Have you ever chased losses — betting more to try to win back money you have already lost?
Do family members, friends, or colleagues express concern about your gambling habits?
Do you feel restless, anxious, or irritable when you are not gambling or when you try to stop?
Has gambling ever caused you to miss work, neglect responsibilities, or damage important relationships?
If you answered "yes" to any of the above, please do not hesitate to reach out for support. The resources listed on this page are confidential and non-judgmental.
m99myr operates a strict minimum age policy. You must be at least 21 years of age to register an account and use any service on the Platform. This is non-negotiable and applies to all players across Malaysia — including those in Kuala Lumpur, Penang, Johor Bahru, Shah Alam, Petaling Jaya, and Bangsar.
Age verification is conducted as part of the mandatory KYC (Know Your Customer) process. All new players are required to submit a government-issued photo ID — such as a Malaysian MyKad or passport — before deposits are processed or withdrawals are approved. Where our systems flag an age verification concern at any point in the account lifecycle, we reserve the right to suspend the account pending further verification.
If you believe a person under the age of 21 has registered on the Platform, please contact us immediately at [email protected] so we can investigate and act without delay.
Providing false date of birth information during registration is a serious breach of our Terms & Conditions and may constitute fraud under applicable Malaysian law. All underage accounts are permanently closed and balances forfeited immediately upon discovery.
If you feel that gambling is becoming a problem for you or someone close to you, the following organisations provide confidential support, counselling, and crisis assistance. All contacts listed below are text-only references — please seek them out independently.
Malaysia's national welfare hotline, operated by the Ministry of Women, Family and Community Development. Available 24 hours a day, 7 days a week for crisis counselling and referrals.
15999Available 24/7 — Call or WhatsApp
An internationally recognised organisation providing free information, support, and counselling for problem gamblers and their families. Resources are available in multiple languages.
gamcare.org.ukOnline resources & helpline
Befrienders Kuala Lumpur provides emotional support to those feeling distressed or overwhelmed. Completely confidential — no personal details are required to access support.
03-7627 2929Available daily, 24 hours
Our own team is trained to handle responsible gambling requests including setting limits, processing cool-off requests, and activating self-exclusion. Contact us anytime — no judgement, full confidentiality.
[email protected]24/7 Live Chat & Email
Whether you enjoy a weekly punt on EPL results, a few rounds of live blackjack, or the occasional slot session, the following practical habits will help keep gambling in its proper place — as entertainment, not a necessity.
Decide in advance how much you are prepared to spend. Treat this like a leisure budget — once it is gone, stop. Use m99myr's deposit limit tool to enforce this automatically.
Set a time limit before you start. Long, unbroken sessions increase the risk of impulsive decisions. Enable session time reminders in your account settings to keep yourself on track.
Avoid gambling when you are stressed, depressed, or trying to distract yourself from personal problems. Emotional states can impair judgement and increase risk-taking behaviour.
Losses are a normal part of gambling. Chasing them by wagering more is one of the most common paths to problem gambling. Accept a loss and walk away — tomorrow is another day.
Our responsible gambling support team is available around the clock. To activate any of the tools below, simply contact us via live chat or send an email with the relevant subject line.
All responsible gambling requests are handled with complete confidentiality by our dedicated team. We do not share this information with third parties.
m99myr is built for players who want a premium experience without the risks. Review our FAQ for common questions, or head back to the homepage to explore the platform.
For players aged 21 and above only. Gambling can be addictive — please play within your means.